We apologize for any inconvenience.
Click below to access Support4U and raise a support case.
In case Support4U is also not accessible please follow the instructions on the right side to contact Customer Support. We are working to restore all areas in Community4U.
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If by any chance you can’t access Support4U through Community4U, please act accordingly to the following guidelines, using the channels as described below for any P1 or P2 issues. Please refrain from raising P3 or P4 issues via this process.
When sending an e-mail, please ensure that you include your Account Name, Name, Contact Number, Install Base / Environment, Module, Sub Module, Subject, Problem Description and Priority (Only to be used for P1 and P2 Issues). Please remember to add attachments to help illustrate the issue you are reporting.
If you are a customer from Europe, Middle East or Africa, please e-mail EMEA.S4U.Outage@unit4.com
If you are a customer from APAC, please e-mail APAC.S4U.Outage@unit4.com
If you are a customer from the Nordics, please e-mail Nordics.S4U.Outage@unit4.com
If you are a customer from North America, please e-mail NA.S4U.Outage@unit4.com
Please be informed that the above mailboxes are not continuously monitored. Any email that is sent to these e-mail addresses will only be actioned if Support4U is unavailable through Community4U due to unforeseen circumstances.
If you are facing a P1 issue, you can also reach out Unit4 by contacting the following number (not available during weekends):
UKI - +44 117 457 6699
NA - +1 210 729 0016
Europe (excl. UKI) - +31 88 247 2777
APAC - +65 6450 6853
Then you will be asked to select your region:
EMEA: Option 1
APAC: Option 2
Norway: Option 3
Sweden: Option 4
North America: Option 5
More options per product and module will follow to help direct you to the most appropriate team to assist you.
Thank you for understanding,
Unit4